Workflow documentation, guides, and support contacts
Quick Reference: Escalation & Support Contacts
Provider Ops · billing@benefitschecker.com · (800) 555-0192 for technical support
What OneImaging is and what it tells you about each imaging order.
Updated 2026-09-10
Referring and rendering providers, and what identifies you.
The details and documents to have on hand before a submission.
The six steps of Submit an Order, in the order you will see them.
One submission covers every modality on a single referral.
Codes are extracted automatically, and you confirm them.
Yes, along with the name and date of birth.
Routine by default; higher priorities are for clinically urgent studies.
Member eligibility, plan, and the procedure codes together.
Coverage is active. Routing is shown separately per procedure.
The plan requires this study within a designated network.
This study is not managed through the program.
Coverage is not active for this member.
No member matched the details entered.
No. It reflects current plan data at the time of the check.
The member is contacted within one business day.
How you and support identify a submitted order.
Include clinical notes up front; you will be asked if more is needed.
Reference ID plus the NPI the order was submitted under.
How to recover a Reference ID you no longer have.
NPI validation and where practice details come from.
Extraction is a head start, not the final word.
Accepted formats and size limits.
Email support rather than submitting a duplicate.
Start a new intake; each order gets its own Reference ID.
